Tech Support Pricing

There are going to be changes around here. New tech support rules and all.

If I get an email and my response contains any of the following:

  • What were you doing?
  • What did you expect?
  • What url?
  • Can you reproduce it?
  • Look at the email I sent yesterday.
  • Look in the docs.
  • Can you get anywhere else on the net?

$50. If I get paged or called on my cell, $100. If I get woken up, called in on a weekend, or contacted before sufficient caffeine, $200. For Each Question.

If my response contains:

  • Here’s your problem:


If my response is:

  • Hmm, I’ve never seen that before.
  • Oh, that’s a bug
  • I think you can do that if you try this ugly hack.
  • I’ll have a fix for you in the next version.

Free. I like this sort of report. It’s interesting. It’s not sending back the same 5 questions over and over.

*** Ok

Enough bitching about work. Some days I can just hammer, some days it feels like my brain is over there in the puddle. It would really help if I could be ultra productive on grey days, and not productive on bright sunny days so that I could justify saying that I wouldn’t get anything done anyway, so I might as well be outside playing.

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